Frequently asked Questions.
Where is Your Boutique?
We are based in Doncaster, South Yorkshire, UK. You can find our full address at the bottom of the page.
What Sizes do You Stock?
We stock a vast selection of brands which all have different size ranges. As a general rule we stock Uk sizes 8 to 22 in ladies clothes and Small to 4X Large in Gents wear. We also offer Gender neutral/ unisex products in sizes X small to 4X large. A limited selection of these brands also cater for size Uk 6 and Size Uk 24 to 26.
Our small range of Children's clothes goes from 0-3 months through to 11-12 Years.
Shoes range from a Uk 3 to Uk 8.5 depending on the Brand
New rocks for ordering in to the store, range from a Uk 3 to Uk 14.
I have seen an Item on Your Facebook/Instagram but I can't find it on the website, do You have it?
Unfortunately, less than 30% of the Items we have in store are on the website. This is for several reasons. Some Brands we stock only allow sales from our physical store not online. Some items are one-offs or have unusual sizing which we recommend seeing in real life. We stock over 3000 different lines and I can't physically list all of the Items. Some products sell out quickly so may have sold out and so are no longer on the site. If you want specific information on a particular product please contact us.
Do You hire out Items?
No, we don't. Even though Our Products are Vintage Inspired, they are not fancy dress, they are everyday wearable clothes that are just a bit more fun than what it is usually available on the High Street.
I have some old clothes, do You want to buy them?
As nice as Your old clothes may be, unfortunately no. We specialise in garments inspired by the 1920's through to the 1960's, however all our items are brand new and are made using modern manufacturing techniques combined with vintage patterns. Therefore, our items have the vintage look but are reproduction vintage meaning they adhere to modern safety standards, are unworn and in most cases they can be machine washed.
You don't put returns forms/ Invoices in Your Parcels, do You not accept returns?
We do accept returns on items if they meet our return guidelines. All information can be found in the "Delivery and Returns" tab in the main Menu. The reason We dont include returns forms is because we are trying to be as eco-friendly as we can as a business. The number of returns we see is so small that less than 1 in 100 parcels are returned. If we put a returns form in every parcel, that's 99 out of a 100 forms that would be thrown away, wasting paper resources, ink and Power. Invoices are not included for two reasons, to again save materials but also for those buying items as gifts/ don't want the recipient to know how much the item/items cost. With every order You make through our site You receive an electronic Email Receipt.
Do You sell Giftcards?
Yes we do. They start at £5 and can be any amount above that. Cards are valid in store and Online and have no expiry Date. You can purchase cards in any amount instore or via set amounts online via the Gifts catergory in the online store.
Do You offer Layaway?
Yes, Layaway is available in two forms. Instore layaway is available on selected items subject to terms and conditions and can be paid using cash or card instore over a period of up to 12 weeks. Please ask in store for more details.
Layaway is available online via Clearpay which lets you pay for Your item/items over 4 fortnightly Payments. This payment option can be chosen at checkout. For more details visit the payment plan section of the "Delivery and Returns" tab in the main menu.
I have a Gift Card/ Discount Voucher, how do I redeem it?
All Gift cards have a unique code on them that is set up to the value of the gift card purchased. When making a purchase with Your voucher, add Your items to cart and then proceed to choosing Your payment and shipping options. You will then get to the "review order page" where there is a discount code/ voucher box. Type in the code from Your gift card or the discount code You wish to use, and that amount/discount will automatically be deducted from Your cart total. You can then confirm and complete Your order. Codes are case sensitive.
How do I arrange click and collect?
To order an item for click and collect is simple.
1. Add the item/items to cart that You wish to purchase.
2.Go to Cart and Press "Checkout"
3. In this section You will see options to choose "Ship" or " Pick Up", click the box that says "Pick Up". You will then be able to continue and pay via Paypal, Debit card, Credit card and other options.
4. IF YOU CHOOSE THE PAYPAL EXPRESS PAYMENT OPTION AT THE TOP OF THE PAGE BEFORE CHOOSING "PICK UP" IT WILL ONLY ALLOW YOU TO HAVE DELIVERY TO YOUR PAYPAL ADDRESS NOT PICK UP.
5. You will receive an email/text (depending if You used an email or mobile at checkout) letting You know when Your item/items are ready to collect.