Due to the ongoing coronavirus pandemic, our Boutique has certain rules in place to ensure the safety and security of our customers.
OUR PHYSICAL SHOP IS CURRENTLY CLOSED DUE TO CURRENT LOCKDOWN RULES.
Once we are allowed to reopen our revised opening times will be:
We will be allowing a maximum of 4 customers in store at any one time. The door will remain locked and be unlocked to let people in and out.
Hand sanitiser must be used on entry to the shop and is provided by us.
WE ARE STILL TAKING ONLINE ORDERS FOR DELIVERY AND "CLICK & COLLECT"
Online orders for delivery will be processed, packed and posted once a week on a Wednesday. I will be leaving to go to the post office at 12 lunch time Each Wednesday so all orders must be placed before then as the local post office has reduced opening times. Orders placed after 12 will be processed the following week. This is to reduce our exposure to others by only visiting the post office once a week. Orders will be sent out with our usual service but delivery times may take longer due to the increased volume of packages our postal systems are currently dealing with. Our usual delivery time for Uk parcels is 1-3 days from dispatch but that could be increased to 5-10 in rare cases. IN ORDER TO ENSURE DELIVERY TIMES ARE KEPT AS QUICK AS POSSIBLE FOR THOSE WHO ORDER THURS/FRI/SAT AFTER THE WEDNESDAY CUT OFF, SOME UK ORDERS WILL BE SENT 1ST CLASS/ 24 HOURS INSTEAD.
INTERNATIONAL POSTAGE HAS CURRENTLY BEEN SUSPENDED
This is due to extremely long wait times for overseas postage in the current climate along with new rules following on from Brexit and suspension of imports and exports in certain countries that are in national local down. I will be offering international postage again in future once things calm down.
All customers will be provided with a tracking number on their dispatch email so You can follow Your package.
Contactless "Click & Collect" is available from our shop free of charge. To order items for collection, simply choose the "Pick Up" option at Checkout.
Your order will usually be ready to collect within 24 hours of ordering but please wait for Your email confirming Your item is ready.
Collections can be made at any time during what would be our usual opening hours. YOU MUST INFORM US (BY REPLYING TO YOUR PICK UP OR CONFIRMATION EMAIL), WITH WHAT DAY AND ROUGH TIME YOU WISH TO COLLECT. THIS IS SO I CAN MAKE SURE I AM PHYSICALLY AT THE SHOP TO PASS THE ITEM TO YOU. PLEASE GIVE 24 HOURS NOTICE.
Mon 10am- 1pm
Tues 10am - 4pm
Thurs 10am -4pm
Fri 10am - 4pm
Sat 10am - 4pm
As items are taking longer to arrive in some delivery cases, our 28 day returns policy will be extended to 35 days from the date of purchase to allow for this.
We will still be allowing people to try on items in store once we reopen, but items tried and not suitable, will be placed into quarantine for 72 hours before being put back out on display instore.